[INCIDENT 2007/005] November 16th 2007 - Upstream DNS servers offline

Incident log for November 16th 2007
Attending: dwm, mark
Status: Completed
Summary:

• HostEurope.com, who provide DNS hosting services for Tastycake.net, are offline and are not answering queries for Tastycake.net addresses.
• This may result in difficulties accessing Tastycake.net services, and delay the delivery of email to Tastycake.net email addresses.
• As the fault lies somewhere within HostEurope.com's facillities, and not with the Kalimdor server itself, there is little we can do to directly address this problem, and are waiting for HostEurope.com to implement a fix.
  
• In the unlikely event that HostEurope.com do not restore service in a timely fashion, we are preparing contingency plans to move the Tastycake.net domain to another hosting provider.
  

Transcript, times are in GMT:
Sunday Nov 18th

• [1200] Upstream DNS problems resolved.

Friday Nov 16th

• [2045] Incident report posted to http://tastycake-status.blogspot.net/.
  
• [2021] HostEurope Support facility identified as offline.
  
• [2015] Both authoritive DNS servers (provided by HostEurope.com) identified as failed.
  
• [2010] DNS resolution problems first reported for tastycake.net domain.